Customer Service Representative , Town of Bluffton
Provides a high-quality service to Town employees and customers. Answers questions and assists customers in person, electronically, and by phone regarding submission of various applications to the Growth Management Department; provides information related to all applications including but not limited to submittal requirements, review/inspection schedules, fees, process, and other relevant information. Reviews applications for compliance with minimum submittal requirements; enters data into the application software system; and reviews completed applications for accuracy prior to release.
Verifies contractor licensing for issuance of building permits. Verifies documentation required for inspection as received; ensures proper attachment in EnerGov software. Scans application materials into EnerGov software including historical records for archiving purposes. Reviews and attaches document files to corresponding permits. Processes fee payments; reconciles daily receipts; and maintains accurate records for accounting purposes. Processes all Town miscellaneous fee payments including fees for special events permits, rental of recreational facilities; election filings etc.
Distributes facility rental keys to public as needed. Performs emergency and disaster-related duties as assigned. Maintains files and plan sets to be forwarded to County assessor. Receives, sorts, processes, and distributes incoming and outgoing mail and packages. Provides Department administrative back-up for the preparation and distribution of agendas, minutes, and packets for Boards and Commissions.
Education and Experience: Associate’s degree; and two years of related work experience in the construction field, a construction office, or a customer service environment; or equivalent combination of education and experience.
Licenses or Certifications: Valid South Carolina driver’s license. Special Requirements: None. Knowledge, Skills and Abilities: Knowledge of contractor licensing requirements. Knowledge of the business processes of the Town. Knowledge of standard office procedures. Knowledge of the operations of the Town’s Growth Management Department.
Knowledge of theory, principles, and practices of urban planning. Knowledge of community development programs, practices, and procedures as well as municipal government related state and federal application processes. Skill in communicating, both verbally and in writing. Skill in operating a personal computer using standard or customized software applications appropriate to assigned tasks including permit tracking software. Skill in applying ingenuity and inventiveness in the performance of job duties. Ability to select, evaluate, analyze, and interpret data from several sources.
Skill in establishing and maintaining effective working relationships with supervisors, the general public, Town employees, Town authorities, contractors, developers, architects and other related professionals. Ability to deal with difficult people in a courteous and professional manner. Ability to meet deadlines. Ability to work in a fast-paced environment. Ability to understand and follow oral and/or written policies, procedures, and instructions; Ability to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions.
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