Manage the permitting and plan review processes from initial application submittal through various City department reviews and ending with the issuance of construction permits. Conduct sufficiency reviews of submitted applications and plans to ensure that all required documents are received and contain all required drawings. Verify the accuracy of essential location, ownership and regulatory information, and determine the agencies that have review responsibilities for the application.

Serve as the first point of contact for customers renewing or seeking a new business license. Receive, review, and process applications for licenses ensuring all appropriate information is provided and all data is verified for accuracy (e.g., dates, addresses, tax map number, etc.). Calculate, receive, and process applicable fees. Prepare and balance daily payments for submission to the Revenue Administrator. Review and process license renewals.

Provide general information about the licensing process and educate customers on state laws and local ordinances governing all business license regulations (e.g., penalties for operating without a license, types of licenses, etc.). Provide information on applicable state licenses (e.g., ABC or DHEC). Research and assist customers in resolving license issues within scope of authority. As necessary, refer customers to the appropriate department/personnel for specific services