This position receives and responds to computer users' requests for service and assistance with computer hardware, software and network problems; troubleshoots, diagnoses and repairs computer hardware and peripheral equipment; and performs related technical work as required. Deploys new and replacements PCs to users. Assists IT staff with other IT duties as needed. This class works according to some procedures but decides how or when to do things; work is reviewed regularly by supervisor.

•Receives and responds to requests from computer users for service and assistance with computer hardware, software and network problems. •Troubleshoots, maintains and repairs computer hardware and peripheral equipment; assists in troubleshooting and resolving computer software problems. •Performs remote and on-site repairs as appropriate. •Assists in maintaining computer network connectivity. •Maintains Help Desk tracking system and associated records (including but not limited to work orders, inventory, and software licenses);

•Assists with deployment of new PCs, tablets, phones and other IT hardware. •Creates documentation and FAQ/instructions and guides for common user issues. •Assists department personnel in implementing anti-virus procedures and with other technical duties as requested. •Receives and responds to employee inquiries, requests for assistance and complaints in areas of responsibility.