Clerk II, City of Cayce
Provides general customer assistance to individual and business utility customers. Greets customers in a friendly manner. Conducts general clerical duties to include generating and analyzing excel, word and adobe documents. Receives and processes utility payments and other general fund payments. Opens new accounts. Answers phones; routes calls; answers questions; takes messages; responds to emails; and follows up with answers. Enters information into billing software and other electronic methods, requiring computer and/or typing skills.
Prepares correspondence, bills, statements, receipts, or other documents. Coordinates the utility billing process to include account set up, collection of set up fees, deciphering meter read discrepancies, billing adjustments, delinquency processing and cut-off lists, and account terminations. Maintains, proofreads, and processes records and forms. Responds to inquiries and emails; resolves customer complaints; researches issues and provides interpretations of rules and policies related to area of specialty.
Receives money from customers; balances and prepares closeouts and reports; opens registers; maintains records and checks for accuracy. Determines and issues appropriate work orders to resolve customer issues. Answers general Utility and City -related questions and/or routes the customer to the appropriate contact. Understands and explains cross connection requirements and fees and can relay them to the customer. Understands and explains the City’s rate structure and can relay it to the customer. Understands and explains Set-Off Debt to affected customers.
Requires computing or performing arithmetic operations using data or information. Requires speaking to customers to convey or exchange information of a general nature in a professional and friendly manner. Requires handling or using equipment requiring instruction or experience such as computers for data entry; fax, copiers, phone, or other similar equipment; postage machines; printers, adding machines and other service office machines to include such actions as changing toner and receipt paper.
Requires performing semi-skilled work involving set procedures, but with frequent problems. Requires reading routine sentences, instructions, regulations, procedures, or work orders; writing routine sentences and completing routine job forms and reports; speaking routine sentences using proper grammar. Requires performing clerical tasks prescribed by standard practices but which may require computation, the use of several procedures and the use of independent judgements with obvious choices; requires normal attention for accurate results.
Requires performing semi-routine work with occasional problems. Requires performing basic addition and subtraction. Requires reading simple sentences, instructions, or work orders; writing simple sentences and completing simple job forms; speaking simple sentences using basic grammar. Requires performing manual tasks prescribed by standard practices but which may require computation, the use of several procedures and the use of independent judgments with obvious choices; requires normal attention for accurate results. Proficient in Microsoft Office software.
Please visit the City of Cayce's website at https://Caycesc.gov for more details and to apply online.